Draft — pending legal review before publication. Last updated: 18 August 2026.
1. Digital products
Middleeast.directory sells digital listing package subscriptions, not physical goods. This policy explains how refunds and cancellations work for those subscriptions. It replaces any generic returns policy that may have previously appeared on this page.
2. Listing package subscriptions
Listing packages (including the Basic, Business Page, and Premium tiers, and the free Founding Member tier) are annual subscriptions that activate immediately upon successful payment, unlocking the listing features described for that package at the time of purchase.
Because activation is immediate and the package’s benefits (visibility, featured placement, and related tools) begin accruing right away, purchases are generally non-refundable once a subscription term has started, except as described below or as required by applicable law.
3. When a refund may be available
We will consider a refund, in whole or in part, in circumstances such as: a duplicate or accidental charge; a verified technical fault on our side that prevented the listing package from being usable; or where required by mandatory consumer-protection law in your jurisdiction. Refund requests are reviewed on a case-by-case basis at our discretion outside of these circumstances.
4. Founding Member tier
The Founding Member tier is offered at no cost during the applicable promotional period. As no payment is collected, no refund applies.
5. Cancellations and renewals
You can request cancellation of a paid subscription at any time via your account dashboard or by contacting us. Cancelling stops future renewal charges but does not, by itself, entitle you to a refund for the current paid term already in progress, except as set out in Section 3.
6. How to request a refund or cancellation
Contact us at [email protected] with your account email and order details. We aim to respond to refund and cancellation requests within a reasonable time.
7. Chargebacks
Please contact us before initiating a chargeback with your bank or card provider — most billing issues can be resolved faster directly with us, and an unresolved chargeback dispute may result in suspension of your listing while it is investigated.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date above.
